Support
Last updated: 16 June 2026
Sandman is a self-hosted Azure VM scheduling appliance. You run it in your own subscription; we provide the software, updates, and support channels below.
Contact
- Technical support: support@sandmancloud.com — installation, configuration, upgrades, and product defects.
- Sales & licensing: hello@sandmancloud.com — plans, billing, partnerships, and enterprise onboarding.
Response times
We aim to acknowledge support requests within one business day (Mon–Fri, Central European Time). Critical production outages reported by paying customers are prioritized. Corporate plans may include extended SLA terms agreed in writing.
Before you contact us
Most Marketplace deployments are resolved with the documentation on this site (no outbound Git access required):
- Installation & Marketplace deploy
- First boot & Sleepwalker wizard
- Azure & Entra prerequisites
- Air-gap & restricted networks
What to include
- Sandman version (from the dashboard or
sandman --versionon the host) - Marketplace plan (Startup, Scaleup, Corporate) if applicable
- Symptoms, timestamps, and relevant log excerpts from
/var/log/sandman/(redact secrets) - Whether the host is reachable on HTTPS and whether Sleepwalker maintenance mode is in use
Security: Never send client secrets, OIDC secrets, or database passwords by email. Describe configuration issues without attaching credential files.
Publisher
Sandman
Kurzova 2222/16, Stodůlky, 155 00 Praha, Czech Republic
VAT ID: CZ __________